Website terms and conditions: soft copy download to consumers

Terms and conditions are the contract between you and your customer. Provided you comply with the general law, you can write what terms you like. However, if you sell to consumers you are constrained by the Distance Selling Regulations and other consumer law.  The really important thing is to make sure that your terms accurately reflect exactly how you intend to “do business”.

This terms and conditions document has been drawn for the sale of soft copy download products such as software, e-books and so on. It assumes your website contains a full e-commerce facility and facilities for visitor inter-action.  It is suitable for any person or company selling services of any sort through any sales channel, including an e-commerce enabled website, to consumers.  If you sell to business you can use the same document.  These terms are suitable for selling to anywhere in the World, though we cannot be responsible for local laws in other countries.

This document has been drawn assuming you sell to an end user.  If you sell to wholesalers or distributors, small changes may be needed to the paragraphs on delivery, risk and returns. You may also like to consider agency and sales documents.

We offer a number of alternative terms and conditions documents which cover different business models.  To help you select the right model and minimise the changes you must make, there is a guide, linked above.  The documents themselves are linked below. What matters is not so much what you sell as how you sell it.