Website terms and conditions: goods to consumers no online payment

Terms and conditions are the contract between you and your customer. Provided you comply with the general law, you can write what terms you like. However, if you sell to consumers you are constrained by the Distance Selling Regulations and other consumer law.  The really important thing is to make sure that your terms accurately reflect exactly how you intend to “do business”.

This terms and conditions document has been drawn assuming your website does not contain an e-commerce facility, so that payment is made in some other way.  It is expected that these terms will be both posted on the website and provided in a catalogue or at some other point before the contract is concluded.

It is suitable for any person or company selling physical goods of any sort through any sales channel, excluding an e-commerce enabled website, to consumers.  If you sell to business you can use the same document.  Certain consumer protection provisions are made to apply only to consumers.  These terms are suitable for selling to anywhere in the World, though we cannot be responsible for local laws in other countries.

This document assumes you sell to an end user.  Changes may be needed to the paragraphs on delivery, risk and returns if you sell to wholesalers or distributors. If you do, you may like to consider agency and sales documents.

We offer a number of alternative terms and conditions documents which cover different business models.  To help you select the right model and minimise the changes you must make, there is a guide, linked above.  What matters is not so much what you sell as how you sell it.