An act to enable provision to be made for the assessment of health and education needs occasioned to persons with disabilities by their disabilities, to enable ministers of the government to make provision, consistent with the resources available to them and their obligations in relation to their allocation, for services to meet those needs, to provide for the preparation of plans by the appropriate ministers of the government in relation to the provision of certain of those, and certain other services, to provide for appeals by those persons in relation to the non-provision of those services, to make further and better provision in respect of the use by those persons of public buildings and their employment in the public service and thereby to facilitate generally access by such persons to certain such services and employment and to promote equality and social inclusion and to provide for related matters.
This Act may be cited as the Disability Act 2005 .
(2)
Subject to subsection (3), this Act shall, except in relation to a provision whose commencement is otherwise provided for by this Act, come into operation on such day or days as, by order or orders made by the Minister, may be fixed therefor either generally or with reference to any particular purpose or provision, and different days may be so fixed for different purposes and different provisions.
(3)
Part 2 shall come into operation on such day or days as, by order or orders made by the Minister for Health and Children, where appropriate, after consultation with the Minister for Education and Science, may be fixed therefor either generally or with reference to persons of different ages or with reference to any other particular purpose or provision and different days may be so fixed for persons of different ages, for other different purposes or for different provisions.
2-
Interpretation.
(1)
In this Act, except where the context otherwise requires—
“Act of 1999” means the National Disability Authority Act 1999 ;
“Defence Forces” has the meaning assigned to it by the Defence Act 1954 ;
“disability”, in relation to a person, means a substantial restriction in the capacity of the person to carry on a profession, business or occupation in the State or to participate in social or cultural life in the State by reason of an enduring physical, sensory, mental health or intellectual impairment;
“Executive” means the Health Service Executive;
“functions” includes powers and duties and references to the performance of functions include, with respect to powers and duties, references to the exercise of the powers and the carrying out of the duties;
“head” in relation to a public body means, the person who holds, or performs the functions of the office of the chief executive officer (by whatever name called) of the body;
“local authority” has the meaning assigned to it by the Local Government Act 2001 ;
“Minister” means the Minister for Justice, Equality and Law Reform;
“passenger transport service” does not include an air service within the meaning of the Air Navigation and Transport Act 1965 or a service provided by a person who only operates a train service or railway infrastructure of historic or touristic interest;
“public body” means—
(a)
a Department of State,
(b)
the Office of the President,
(c)
the Office of the Attorney General,
(d)
the Office of the Comptroller and Auditor General,
(e)
the Office of the Houses of the Oireachtas,
(f)
a local authority,
(g)
the Executive,
(h)
a person, body or organisation (other than the Defence Forces) established—
(i)
by or under any enactment (other than the Companies Acts 1963 to 2003), or
(ii)
under the Companies Acts 1963 to 2003, in pursuance of powers conferred by or under another enactment, and financed wholly or partly, whether directly or indirectly, by means of moneys provided, or loans made or guaranteed, by a Minister of the Government or shares held by or on behalf of a Minister of the Government;
“service” means a service or facility of any kind provided by a public body which is available to or accessible by the public generally or a section of the public and, without prejudice to the generality of the foregoing, includes—
(a)
the use of any place or amenity owned, managed or controlled by a public body,
(b)
the provision of information or an information resource or a scheme or an allowance or other benefit administered by a public body,
(c)
any cultural or heritage services provided by such a body, and
(d)
any service provided by a court or other tribunal.
(2)
In this Act—
(a)
a reference to a Part, section or Schedule is a reference to a Part or section of, or a Schedule to this Act, unless it is indicated that a reference to some other provision is intended,
(b)
a reference to a subsection, paragraph or subparagraph is a reference to the subsection, paragraph or subparagraph of the provision in which the reference occurs unless it is indicated that a reference to some other provision is intended,
(c)
a reference to any enactment or instrument made under statute is a reference to that enactment or instrument as amended, adapted or extended at any time by any enactment or instrument made under statute.
3-
Orders and regulations.
(1)
The Minister may, with the consent of the Minister for Finance—
(a)
by regulations provide, subject to the provisions of this Act, for any matter referred to in Part 2 as prescribed or to be prescribed, and
(b)
in addition to any other power conferred on him or her to make regulations, make regulations generally for the purposes of, and for the purpose of giving full effect to, Part 2.
(2)
Where the Minister proposes to make regulations under this section, he or she shall, before doing so, consult with such other (if any) Minister of the Government as the Minister considers appropriate having regard to the functions of that other Minister of the Government.
(3)
An order or regulation under this Act (other than an order under section 1 ) may contain such incidental, supplementary and consequential provisions as appear to the Minister of the Government concerned to be necessary or expedient for the purposes of the order or regulation.
(4)
Every order (other than an order under section 1 ) or regulation under this Act shall be laid before each House of the Oireachtas as soon as may be after it is made and, if a resolution annulling the order or regulation is passed by either such House within the next 21 days on which that House has sat after the order or regulation is laid before it, the order or regulation shall be annulled accordingly but without prejudice to the validity of anything previously done thereunder.
(5)
A Minister of the Government by whom an order under this Act is made may by order amend or revoke the order.
(6)
In this section “Minister” means the Minister for Health and Children.
4-
Expenses.
(1)
The expenses incurred by a Minister of the Government (other than the Minister for Finance) in the administration of this Act shall, to such extent as may be sanctioned by the Minister for Finance, be paid out of moneys provided by the Oireachtas.
(2)
The expenses incurred by the Minister for Finance in the administration of this Act shall be paid out of moneys provided by the Oireachtas.
5-
Provision of resources and extent of provision.
(1)
In this section—
“Minister” means a Minister of the Government;
“relevant public body”, in relation to a Minister, means a public body which provides services under this Act in relation to which that Minister allocates moneys;
“service plan”, in relation to a specified body, means a service plan or other similar document approved by the Minister to whom that body is required by an enactment to submit such a plan or document;
“specified body” means the Executive or any other public body which is not the subject of an allocation by a Minister under subsection (2).
(2)
Where, in the financial year 2005 or any subsequent such year, a Minister or a relevant public body in relation to that Minister provides or arranges for the provision of services under this Act, that Minister shall, subject to subsections (4) and (5), allocate out of the moneys available to him or her for that year such amount as he or she considers appropriate for the provision of those services.
(3)
Where, in the financial year 2005 or any subsequent such year, a specified body provides or arranges for the provision of services under this Act, that body shall, subject to subsections (4) and (5), allocate out of the moneys available to it for that year such amount as it considers appropriate for the provision of those services.
(4)
In determining the appropriate allocation under subsection (2) or (3) in a financial year, the Minister or specified body concerned shall ensure that the amount remaining after the allocation is not less than the amount that is appropriate, having regard, inter alia, to—
(a)
the extent of the Minister's or the specified body's other obligations in that year, and
(b)
in the case of a specified body, its service plan for that year,
for the performance of the functions conferred on the Minister or the specified body other than by this Act.
(5)
If satisfied that the amount of the moneys allocated under subsection (2) or (3) in a financial year is the maximum amount permitted by this section to be so allocated—
(a)
the Minister or specified body concerned, as the case may be, shall not be required to allocate, and nothing in this Act shall be construed as requiring the allocation of, additional moneys under subsection (2) or (3) for that year, and
(b)
the Minister or a relevant public body in relation to the Minister or a specified body, as the case may be, shall not be required to provide, and nothing in this Act shall be construed as requiring the provision by or on behalf of the Minister, the relevant public body or the specified body of, services under this Act in that year the cost of the provision of which could not be met out of the moneys allocated under subsection (2) or (3).
6-
Review of operation of Act.
The Minister shall, not later than 5 years after the commencement of this Act, carry out a review of the operation of this Act.
Assessment of Need, Service Statements and Redress
7-
Interpretation (Part 2).
(1)
n this Part—
“Act of 2004” means the Education for Persons with Special Educational Needs Act 2004 ;
“appeals board” means the Special Education Appeals Board established under section 36 of the Act of 2004;
“appeals officer” shall be construed in accordance with section 16 ;
“applicant” means the person who is the subject of an application;
“application” means an application under section 9 to the Executive for an assessment;
“assessment” means an assessment undertaken or arranged by the Executive to determine, in respect of a person with a disability, the health and education needs (if any) occasioned by the disability and the health services or education services (if any) required to meet those needs;
“assessment officers” shall be construed in accordance with section 8 ;
“assessment report” shall be construed in accordance with section 8 ;
“child” means a person under the age of 18 years;
“complaints officer” shall be construed in accordance with section 15 ;
“Council” means the National Council for Special Education;
“education service” means a service provided by a recognised school or centre for education (within the meaning in each case of the Education Act 1998 ) or by a person or body specified by the Minister for Education and Science who provides a programme of education, training or instruction and “education service provider” shall be construed accordingly;
“head”, in relation to an education service provider, means the person who holds or performs the functions of the office of chief executive officer (by whatever name called) of the service provider;
“health service” means a service (including a personal social service) provided by or on behalf of the Executive;
“liaison officer” shall be construed in accordance with section 11 ;
“Minister” means the Minister for Health and Children;
“prescribed” means prescribed by regulations made by the Minister.
(2)
In the definition of “disability” in section 2 , “substantial restriction” shall be construed for the purposes of this Part as meaning a restriction which—
(a)
is permanent or likely to be permanent, results in a significant difficulty in communication, learning or mobility or in significantly disordered cognitive processes, and
(b)
gives rise to the need for services to be provided continually to the person whether or not a child or, if the person is a child, to the need for services to be provided early in life to ameliorate the disability.
(3)
References in this Part to the Council shall be construed as references to the Council with, in addition to the functions conferred by the Act of 2004, the following functions:
(a)
to assist the Executive in the assessment of adults with disabilities and the preparation of service statements;
(b)
to consult with the Executive, education service providers and such other persons as the Council considers appropriate for the purposes of facilitating the provision of education services to persons with disabilities in accordance with this Part;
(c)
in consultation with the Minister for Education and Science and the Executive, to plan and co-ordinate the provision of education services to adults with disabilities in accordance with this Part;
(d)
to assess and review the resources required in relation to educational provision for adults with disabilities.
(4)
References in this Part to the appeals board shall be construed as references to the appeals board with, in addition to the functions conferred by the Act of 2004, the function of hearing and determining an appeal under section 11 (5).
8-
Independent assessment of need.
(1)
The Executive shall authorise such and so many of its employees as it considers appropriate (referred to in this Act as “assessment officers”) to perform the functions conferred on assessment officers by this Part and every person so appointed shall hold office as an assessment officer for such period as the Executive may determine.
(2)
An assessment officer shall carry out assessments of applicants or arrange for their carrying out by other employees of the Executive or by other persons with appropriate experience.
(3)
Where an assessment officer is of opinion that there may be a need for an education service to be provided to an applicant, he or she shall, as soon as may be, request the Council in writing to nominate a person with appropriate expertise to assist in the carrying out of the assessment under this section in relation to the applicant and the Council shall comply with the request.
(4)
An assessment officer shall be independent in the performance of his or her functions.
(5)
An assessment under this section shall be carried out without regard to the cost of, or the capacity to provide, any service identified in the assessment as being appropriate to meet the needs of the applicant concerned.
(6)
Where an assessment officer carries out or arranges for the carrying out of an assessment under this Part, he or she shall prepare a report in writing of the results of the assessment and shall furnish a copy of the report to the applicant, the Executive, and, if appropriate, a person referred to in section 9 (2) and the chief executive officer of the Council.
(7)
A report under subsection (6) (referred to in this Act as “an assessment report”) shall set out the findings of the assessment officer concerned together with determinations in relation to the following—
(a)
whether the applicant has a disability,
(b)
in case the determination is that the applicant has a disability—
(i)
a statement of the nature and extent of the disability,
(ii)
a statement of the health and education needs (if any) occasioned to the person by the disability,
(iii)
a statement of the services considered appropriate by the person or persons referred to in subsection (2) to meet the needs of the applicant and the period of time ideally required by the person or persons for the provision of those services and the order of such provision,
(iv)
a statement of the period within which a review of the assessment should be carried out.
(8)
(a)
An assessment officer may, for the purposes of carrying out an assessment of an applicant under this section, invite the applicant and, if appropriate, a person referred to in section 9 (2) to meet with him or her for interview and furnish any documents or things relevant to the assessment in the possession of the applicant or person aforesaid that he or she may reasonably request and the applicant shall comply with the request.
(b)
Where an applicant attends before an assessment officer pursuant to a request made to him or her under paragraph (a), the officer shall inform him or her of the purpose of the interview unless in his or her opinion the provision of such information might be prejudicial to the applicant's mental health, well-being or emotional condition or inappropriate having regard to the age of the applicant or the nature of his or her disability.
(c)
An assessment officer shall—
(i)
endeavour to ensure that the person or persons carrying out an assessment communicate with the applicant in a manner which facilitates appropriate participation by him or her in the assessment and promotes dialogue about the nature of the assessment and that note is taken of the views (if any) of the applicant concerning his or her needs or preferences in relation to the provision of services to meet his or her needs, and
(ii)
ensure that the applicant is given adequate information relating to the process of the assessment and the results of the assessment unless in his or her opinion the provision of such information might be prejudicial to the applicant's mental health, well-being or emotional condition or inappropriate having regard to the age of the applicant or the nature of his or her disability.
(9)
Where an assessment officer carries out or arranges for the carrying out of an assessment on a child and the assessment identifies the need for the provision of an education service to the child, he or she shall, in case the child is enrolled in a school, refer the matter to the principal of that school for the purposes of an assessment under section 3 of the Act of 2004 and, in any other case, refer the matter to the Council for the purposes of an assessment under section 4 of the Act of 2004.
9-
Application for an assessment.
(1)
Where—
(a)
a person (“the person”) is of opinion that he or she may have a disability, or
(b)
a specified person (“the person”) is of that opinion in relation to another person and the person considers that by reason of the nature of that other person's disability or age he or she is or is likely to be unable to form such an opinion,
the person may apply to the Executive for an assessment or for an assessment in relation to a specific need or particular service identified by him or her.
(2)
In subsection (1)(b), “the person” means—
(a)
a spouse, a parent or a relative of a person referred to in subsection (1)(a),
(b)
a guardian of that person or a person acting in loco parentis to that person,
(c)
a legal representative of that person, or
(d)
a personal advocate assigned by Comhairle to represent that person.
(3)
An application under subsection (1) shall be in writing in the prescribed form or in a form to the like effect.
(4)
Where it appears to an employee of the Executive that a person may have a disability or where a person is in receipt of a health service provided by the Executive or both, he or she may arrange for an application under subsection (1) to be made by or on behalf of the person or may request the Executive to carry out or cause to be carried out an assessment of the person.
(5)
Where an application under subsection (1) or a request under subsection (4) is made, the Executive shall cause an assessment of the applicant to be commenced within 3 months of the date of the receipt of the application or request and to be completed without undue delay.
(6)
(a)
Where an assessment of a child has commenced under section 4 of the Act of 2004, an application shall not be made under subsection (1) in relation to the child.
(b)
Where an assessment of a child under section 4 of that Act has been completed and the statement of findings in relation to the assessment identifies the need for the provision of a health service for the child, it shall be given to the appropriate liaison officer who shall have regard to the relevant contents of the statement and shall prepare a service statement under this Act.
(7)
The Executive may refuse an application under subsection (1) if, subject to subsection (8), an assessment has been carried out pursuant to an application under subsection (1) and the period specified in the assessment report in respect of the carrying out of a review of the assessment has not expired or, in the case of a child, the assessment has been carried out within the period of 12 months before the date of the application.
(8)
A person who has previously made an application under subsection (1) may make a further application if he or she is of opinion that since the date of the assessment—
(a)
there has been a material change of circumstances,
(b)
further information has become available which either relates to the personal circumstances of the applicant or to the services available to meet the needs of the applicant, or
(c)
a material mistake of fact is identified in the assessment report.
10-
Carrying out of assessments.
Where an application is made under section 9 , the Executive shall ensure that the assessment is carried out in a manner which conforms to such standards as may be determined from time to time by a body standing prescribed by regulations made by the Minister under section 5 of the Act of 2004.
11-
Service statement.
(1)
The Executive shall authorise such and so many employees of the Executive as it considers appropriate (referred to in this Act as “liaison officers”) to perform the functions conferred on liaison officers by this Part.
(2)
Where an assessment report is furnished to the Executive and the report includes a determination that the provision of health services or education services or both is or are appropriate for the applicant concerned, he or she shall arrange for the preparation by a liaison officer of a statement (in this Act referred to as “a service statement”) specifying the health services or education services or both which will be provided to the applicant by or on behalf of the Executive or an education service provider, as appropriate, and the period of time within which such services will be provided.
(3)
A liaison officer may request such persons as he or she considers appropriate (including the Council) to assist in the preparation of a service statement.
(4)
(a)
Where it appears to a liaison officer that the Council could by taking specified action assist in the preparation of a service statement, in the identification of an appropriate education service provider or in the provision of an education service specified in a service statement, he or she shall, by notice in writing, request the Council to take that action in the manner specified in the notice.
(b)
Before making a request under paragraph (a), a liaison officer shall consult with the Council.
(c)
The Council shall comply with a request under paragraph (a) unless it considers that—
(i)
the assistance concerned is not required,
(ii)
such compliance would not be consistent with its functions or would unduly prejudice the performance of any of its functions, or
(iii)
having regard to the resources available to it, it is not reasonable for it to comply with the request.
(d)
Where the Council decides not to comply with a request under paragraph (a), it shall give notice in writing, without undue delay, to the liaison officer concerned of the decision and the reasons therefor.
(5)
The liaison officer may appeal a decision of the Council under subsection (4) to the appeals board who may direct the Council to comply with the request or dismiss the appeal and the Council shall comply with a direction of the board.
(6)
A service statement shall not contain any provisions relating to education services where the subject of the statement is a child.
(7)
Without prejudice to the generality of subsection (2), in preparing a service statement the liaison officer concerned shall have regard to the following—
(a)
the assessment report concerned,
(b)
the eligibility of the applicant for services under the Health Acts 1947 to 2004,
(c)
approved standards and codes of practice (if any) in place in the State in relation to the services identified in the assessment report,
(d)
the practicability of providing the services identified in the assessment report,
(e)
in the case of a service to be provided by or on behalf of the Executive, the need to ensure that the provision of the service would not result in any expenditure in excess of the amount allocated to implement the approved service plan of the Executive for the relevant financial year,
(f)
the advice of the Council, in the case of a service provided by an education service provider, in relation to the capacity of the provider to provide the service within the financial resources allocated to it for the relevant financial year.
(8)
A service statement shall be prepared and a copy thereof shall be furnished to the applicant, the Executive, and, if appropriate, the chief executive officer of the Council and the head of the education service provider concerned without undue delay.
(9)
A liaison officer may, if he or she considers it proper to do so having regard to any change in the circumstances of the applicant concerned or to any change in respect of the matters referred to in subsection (7), amend a service statement and shall furnish a copy of the amended statement to the applicant, to the Executive, and, if appropriate, to the chief executive officer of the Council and the head of the education service provider concerned.
(10)
A service statement amended under subsection (9) shall take effect on such date as may be specified in the statement by the liaison officer concerned.
(11)
A liaison officer shall invite the applicant or a person referred to in section 9 (2) to meet with him or her for the purpose of reviewing the provision of services specified in the applicant's service statement.
(12)
A liaison officer shall arrange with the person or persons charged with delivering the services specified in the service statement for the delivery of the services at such times and in such manner as he or she may determine.
(13)
In relation to an education service identified in the service statement, the Council shall assist a liaison officer in the performance of his or her functions under subsection (12) when requested to do so by the officer.
12-
Exchange of information.
(1)
The liaison officer who prepared a service statement may, with the consent of the applicant concerned or, where appropriate, a person referred to in section 9 (2), furnish a copy of the assessment report concerned or any other information which the liaison officer considers appropriate to a public body for the purpose of assisting the person in applying for personal or individual services provided by the body relevant to his or her needs.
(2)
Where a public body is furnished with a copy of an assessment report under subsection (1), a member of staff of the body shall communicate with the applicant concerned, or where appropriate, a person referred to in section 9 (2) or the liaison officer concerned for the purpose of facilitating or co-ordinating the provision of any service that may be provided to the applicant by the body that it considers that he or she is entitled to.
(3)
Nothing in this section shall be construed as authorising the processing of personal data (within the meaning of the Data Protection Act 1988 ) contrary to the provisions of the Data Protection Acts 1988 and 2003.
13-
Maintenance of records by Executive, etc.
(1)
The Executive shall keep and maintain records for the purpose of—
(a)
identifying persons to whom assessments or services are being provided pursuant to this Part or the Act of 2004,
(b)
identifying those services and the persons providing the services pursuant to this Part,
(c)
specifying the aggregate needs identified in assessment reports which have not been included in the service statements,
(d)
specifying the number of applications for assessments made under section 9 and the number of assessments completed under that section,
(e)
specifying the number of persons to whom services identified in assessment reports have not been provided, including the ages and the categories of disabilities of such persons,
(f)
planning the provision of those assessments and services to persons with disabilities.
(2)
The Executive shall, within 6 months after the end of each year, submit a report in writing to the Minister in relation to the aggregate needs identified in assessment reports prepared including an indication of the periods of time ideally required for the provision of the services, the sequence of such provision and an estimate of the cost of such provision.
(3)
A report under this section shall include such other information in such form and regarding such matters as the Minister may direct and shall be published by the Executive within one month of the date of its submission to the Minister.
(4)
Nothing in this section shall be construed as authorising the processing of personal data (within the meaning of the Data Protection Act 1988 ) contrary to the provisions of the Data Protection Acts 1988 and 2003.
14-
Complaints in relation to assessments or service statements.
(1)
An applicant may, either by himself or herself or through a person referred to in section 9 (2), make a complaint to the Executive in relation to one or more of the following:
(a)
a determination by the assessment officer concerned that he or she does not have a disability;
(b)
the fact, if it be the case, that the assessment under section 9 was not commenced within the time specified in section 9 (5) or was not completed without undue delay;
(c)
the fact, if it be the case, that the assessment under section 9 was not conducted in a manner that conforms to the standards determined by a body referred to in section 10 ;
(d)
the contents of the service statement provided to the applicant;
(e)
the fact, if it be the case, that the Executive or the education service provider, as the case may be, failed to provide or to fully provide a service specified in the service statement.
(2)
A complaint under subsection (1) shall be made by the applicant concerned or a person referred to in section 9 (2) as soon as reasonably may be after the cause of the complaint has arisen and in any case within such time (if any) as may be prescribed under section 21 .
15-
Complaints officers.
(1)
The Executive shall authorise such and so many employees of the Executive as it considers appropriate (referred to in this Part as “complaints officers”) to perform the functions conferred on complaints officers by this Part.
(2)
A complaints officer shall be independent in the performance of his or her functions.
(3)
Following the receipt by the Executive of a complaint under section 14 , he or she shall refer the matter to a complaints officer as soon as may be but not later than 10 working days after such receipt.
(4)
Where a complaint has been referred to a complaints officer under subsection (3), he or she shall consider the complaint and, if he or she is of opinion that it is frivolous or vexatious, he or she shall not entertain the complaint and he or she—
(a)
shall prepare a report in writing of the reasons for his or her opinion and furnish a copy of it to—
(i)
the applicant concerned,
(ii)
if appropriate, the assessment officer concerned and the liaison officer concerned, and
(iii)
the Executive.
(5)
(a)
Where a complaints officer is not of opinion that the complaint is frivolous or vexatious, he or she shall, having made such inquiries (if any) as appear to him or her to be necessary, consider whether the complaint is suitable for informal resolution and, if it is, he or she shall undertake the resolution of the complaint.
(b)
Where a complaint is resolved under this subsection, a record shall be kept of the resolution arrived at and of the manner of such resolution and a copy thereof shall be sent to the applicant, the Executive and, if appropriate, the assessment officer concerned, the liaison officer concerned and the head of the education service provider concerned.
(c)
Where a complaint is not resolved under this subsection, the complaints officer shall keep a record of the matter and send a copy thereof to the Executive who shall refer the matter to another complaints officer for investigation.
(6)
Where a complaints officer is of opinion that a complaint is not suitable for such resolution as aforesaid, he or she shall investigate the complaint and shall give the applicant concerned and, if appropriate, the assessment officer concerned, the liaison officer concerned, the education service provider concerned and any other person having an interest in the matter, an opportunity to be heard by him or her and to present to him or her any evidence relating to the complaint and shall prepare a report in writing in relation to it setting out his or her findings and recommendations and shall furnish a copy of the report to the applicant, the Executive and, if appropriate, the assessment officer concerned, the liaison officer concerned and the head of the education service provider concerned.
(7)
In addition to any other matter to which a complaints officer may, as he or she considers appropriate, have regard to in the performance of his or her functions, he or she shall have regard to the matters referred to in section 11 (7).
(8)
A report of a complaints officer may contain one or more of the following:
(a)
a finding that the complaint was or, as the case may be, was not well founded whether in part or in whole;
(b)
if the report contains a finding that the Executive failed to commence an assessment within the period specified in section 9 (5) or to complete an assessment without undue delay, a recommendation that the assessment be provided and completed within the period specified in the recommendation;
(c)
if the report contains a finding that the person may have a disability, a recommendation that the person be the subject of a further assessment under section 9 within the period specified in the recommendation;
(d)
if the report contains a finding that the Executive failed to carry out an assessment under section 9 in conformity with the standards referred to in section 10 , a recommendation that the Executive cause the assessment or a specified part of it to be carried out in conformity with those standards within the period specified in the recommendation;
(e)
if the report contains a finding that the contents of the service statement concerned are inaccurate or incorrect, a recommendation that the statement be amended, varied or added to by the liaison officer concerned within the period specified in the recommendation;
(f)
if the report contains a finding that the Executive or an education service provider failed to provide or to fully provide a service specified in the service statement, a recommendation that the service be provided in full by the Executive or the education service provider or both as may be appropriate within the period specified in the recommendation.
(9)
Proceedings under this section before a complaints officer shall be conducted otherwise than in public.
(10)
By notice in writing to the parties, a complaints officer may correct any mistake (including an omission) of a verbal or formal nature in a recommendation under this section.
